If you are applying for an older person’s bus pass you will need to provide copies of the following documents:
If you are applying for a disabled person’s bus pass you will need to provide a copy of one of the following documents, which must be up to date:
You will also need to provide a passport style photo with your full name written on the back.
Great news you can now apply for an older persons or a disabled person’s bus pass online using the below link. Please note you are still required to upload any supporting documents. Please see the privacy notice below.
If you are unable to apply online, you can still apply using the application form at the bottom of this page and return it along with any supporting documents to [email protected] or via post using the below address.
There is a charge of £8.50 for a replacement pass, there is no charge if your pass has been stolen but a Police crime reference number must be provided.
All passes will be sent by post to your home address within 7-10 working days.
If you would like to renew your bus pass, please apply 2 weeks before the expiry date of your current bus pass.
Older person’s bus pass
Disabled person’s bus pass
Applications to renew your bus pass can be made in the same way as applying for your first bus pass. This can also be done online now using the following link
How old do you have to be to apply, and what do I need?
Please see above for information on eligibility and how to apply using the application on this page.
What do I do if I lose my pass?
If you have lost your pass we can issue you with a new bus pass, there is a non-refundable charge of £8.50. If you have lost you bus pass you can call us on 01733 747474 or email [email protected] Please note that All passes will be sent by post to your home address within 7-10 working days.
Please click on the ‘T’ logo below to pay for your replacement bus pass, please note that as of 01/01/2020 we are unable to accept cash payments.
What do I do if my pass is stolen?
Firstly you should report this to the police, you can then contact calling us on 01733 747474 or email [email protected] There is no charge for stolen pass but a police crime reference number must be provided. All passes will be sent by post to your home address within 7-10 working days.
Please click on the ‘T’ logo below to pay for your replacement bus pass, please note that as of 01/01/2020 we are unable to accept cash payments.
What disability requirement documents do you need?
Please see the information at the top of this page which provides details on the required documentation to apply for a disabled persons bus pass.
Where can I use the bus pass?
Your bus pass can be used throughout England on any local bus services (coaches will not accept bus passes however some companies may offer a discount, please check with your service provider). Passes can be used from 9.30am onward and at any time during weekends and bank holidays.
Can my Carer have one?
Unfortunately the concessionary fare scheme is not available to carers, this may vary dependant on local authority
