Concessionary Fares

Ticket types and discounts

Applying for an older person’s bus pass

If you are applying for an older person’s bus pass you will need to provide copies of the following documents:

• Proof of residency
• Proof of date of birth
• You are of state pension age, which is currently rising. To find out if you qualify, use the state pension age calculator
• Passport style photo with your full name written on the back

Applying for disabled person’s bus pass

If you are applying for a disabled person’s bus pass you will need to provide a copy of one of the following documents, which must be up to date:

• Blue badge
• Disability Living Allowance letter/ Personal Independence Payment letter
• Education, Health and Care Plan
• Certificate of Vision Impairment
• Evidence or registration with an appropriate association or body
• Bus pass application form filled out by GP/NHS Mental Health Professional
• A letter from DVLA stating that you have been refused or revoked a licence for medical reasons

You will also need to provide a passport style photo with your full name written on the back.

How to apply for a bus pass

Great news you can now apply for an older persons or a disabled person’s bus pass online using the below link. Please note you are still required to upload any supporting documents. Please see the privacy notice below.

If you are unable to apply online, you can still apply using the application form at the bottom of this page and return it along with any supporting documents to buspassoffice@peterborough.gov.uk or via post using the below address.

Customer Service centre
33-37 Bridge Street
Peterborough
PE1 1HA  

There is a charge of £10 for a replacement pass, there is no charge if your pass has been stolen but a Police crime reference number must be provided.

All passes will be sent by post to your home address within 7-10 working days.

How To Renew A Bus Pass

If you would like to renew your bus pass, please apply 2 weeks before the expiry date of your current bus pass.

Older person’s bus pass

• Provide proof of address in Peterborough
• Your old bus pass
• No New photograph is required as the photograph from your old bus pass is stored securely online

Disabled person’s bus pass

• Provide proof of address in Peterborough
• Proof of eligibility for the bus pass (As recent documentation as possible)
• No New photograph is required as the photograph from your old bus pass is stored securely online

Applications to renew your bus pass can be made in the same way as applying for your first bus pass. This can also be done online now using the following link

Frequently asked questions

How old do you have to be to apply, and what do I need?
Please see above for information on eligibility and how to apply using the application on this page.

What do I do if I lose my pass?
If you have lost your pass we can issue you with a new bus pass, there is a non-refundable charge of £10. If you have lost you bus pass please visit the Customer service centre on Bridge street alternatively you can call us on 01733 747474 or email buspassoffice@peterborough.gov.uk. Please note that All passes will be sent by post to your home address within 7-10 working days.

Please click on the ‘T’ logo below to pay for your replacement bus pass, please note that as of 01/01/2020 we are unable to accept cash payments.

What do I do if my pass is stolen?
Firstly you should report this to the police, you can then contact us by visiting visit the Customer service centre on Bridge street alternatively you can call us on 01733 747474 or email buspassoffice@peterborough.gov.uk. There is no charge for stolen pass but a police crime reference number must be provided. All passes will be sent by post to your home address within 7-10 working days.

Please click on the ‘T’ logo below to pay for your replacement bus pass, please note that as of 01/01/2020 we are unable to accept cash payments.

What disability requirement documents do you need? 
Please see the information at the top of this page which provides details on the required documentation to apply for a disabled persons bus pass.

Where can I use the bus pass?
Your bus pass can be used throughout England on any local bus services (coaches will not accept bus passes however some companies may offer a discount, please check with your service provider). Passes can be used from 9.30am onward and at any time during weekends and bank holidays.

Can my Carer have one?
Unfortunately the concessionary fare scheme is not available to carers, this may vary dependant on local authority